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Privacy Policy

Privacy Policy

At Duhaj, we value your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and use our services, particularly through WooCommerce-powered online stores.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

  1. Information We Collect
    We collect personal data from you when you interact with our website, register an account, make a purchase, or subscribe to our newsletter. The types of data we may collect include:

Personal Identification Information: Name, email address, phone number, shipping/billing address.
Payment Information: Credit card details or other payment information (processed by secure third-party payment gateways).
Technical Data: IP address, browser type, device information, and browsing activity.
Usage Data: Information about how you use our site (e.g., products viewed, pages visited).

  1. How We Use Your Information
    We use your personal information for various purposes, including:

Order Processing: To process and fulfill your orders through WooCommerce.
Account Management: To manage your account and offer customer support.
Marketing & Communication: To send newsletters, promotional offers, and updates (you can opt-out anytime).
Improvement of Services: To enhance user experience and improve our website’s functionality.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

  1. Cookies and Tracking Technologies
    We use cookies and similar tracking technologies to improve user experience and analyze website traffic. Cookies are small data files stored on your device. These help us:

Remember your preferences and settings.
Track your activities on our website (e.g., products viewed, pages visited).
Improve website functionality.
You can control cookie settings through your browser settings or use a cookie consent banner that provides options to accept or decline cookies.

  1. Sharing Your Information
    We may share your personal data with trusted third parties for the following purposes:

Payment Processors: To process your transactions securely (e.g.,Paypal, Wise, Stripe, Bank Details, Jazzcash, Easypaisa, UPaisa).
Shipping Partners: To fulfill orders and ship products.
Marketing Services: If you have opted into marketing communications, we may share your data with trusted email marketing platforms.
Analytics: We use third-party analytics tools (e.g., Google Analytics) to understand website usage patterns and improve our services.
We do not sell your personal information to third parties.

  1. Data Security
    We take the security of your personal information seriously and implement various technical and organizational measures to protect it, including:

Encryption: SSL encryption to secure your personal and payment information.
Secure Payment Gateways: All payment transactions are processed through secure, PCI-compliant third-party services.
Access Control: Only authorized personnel have access to your personal data.

  1. Your Data Protection Rights
    Depending on your location, you may have certain rights regarding your personal data. These rights may include:

Access: You have the right to request copies of your personal data.
Rectification: You can request corrections or updates to any inaccurate or incomplete information.
Deletion: You can request that we delete your personal data, subject to certain conditions.
Opt-Out: You can unsubscribe from marketing communications at any time.
Portability: You may request a copy of your data in a structured, machine-readable format.
To exercise these rights, please contact us at Duhajofficial@gmail.com. We will respond to your request within a reasonable timeframe.

  1. Data Retention
    We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, including:

Transaction Records: We may keep records of your purchases for legal and accounting purposes.
Account Data: We retain your account information for as long as you maintain an account with us.
Once your data is no longer required for business or legal purposes, we will securely delete or anonymize it.

  1. Children’s Privacy
    Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can remove it.
  2. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the Effective Date at the top will reflect the latest update. We encourage you to review this policy periodically for any changes.
  3. Contact Us
    If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us:

Email: Duhajofficial@gmail.com
Phone: 0316-3420644
Physical Address: Ramzan Center, Shop-26, Daska, Sialkot, Punjab, Pakistan