Shipping Policy
Effective Date: 22-10-20224
At Duhaj, we want your shopping experience to be as seamless and enjoyable as possible. That’s why we’ve designed a straightforward and fast shipping process to ensure you receive your orders in a timely manner. Here’s everything you need to know about our shipping policy:
Where Do We Ship?
We currently ship products to all locations within Pakistan. Whether you’re in Karachi, Lahore, Islamabad, or any other city, we’ve got you covered!
Shipping Time
Delivery Time: We strive to deliver your products as quickly as possible. All orders in Pakistan will be shipped and delivered within 2-3 working days.
Working Days: Please note that working days are Monday through Saturday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next available working day.
Shipping Costs
Free Shipping: Enjoy free shipping on all orders within Pakistan! No minimum purchase required.
Order Processing
Order Confirmation: Once your order is placed, you will receive a confirmation email. If you don’t receive this email, please check your spam/junk folder or contact us for assistance.
Processing Time: Orders are typically processed and shipped within 1 business day of receiving your order. However, during peak seasons or promotional events, processing may take a bit longer.
Track Your Order
We want you to stay informed every step of the way. Once your order is shipped, you will receive an email with a tracking number so you can track your order in real-time on Leopard, TCS & Postex courier official websites.
If you have any questions about your order status, feel free to contact our support team, and we’ll be happy to assist you.
Shipping Carrier
We use trusted local carriers to ensure your orders are delivered safely and quickly. Our partners include TCS, Leopards Courier, Postex. We are committed to providing reliable and timely delivery services.
Packaging
We take great care in packaging your order to ensure it arrives in perfect condition. Our products are carefully packed to prevent any damage during transit. If your order arrives damaged, please contact us within 24 hours so we can assist with a replacement or refund.
Delivery Issues
Undelivered Packages: If the courier is unable to deliver your package due to incorrect information or if you’re unavailable to receive it, we will contact you for the reason of it and if you agree for re-delivery, we will reattempt it again.
Incorrect Address: Please ensure that the shipping address provided is correct.
Customer Satisfaction
Your satisfaction is our top priority. If you experience any issues with shipping, whether it’s a delay or a damaged product, please reach out to our customer support team, and we will resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns regarding our shipping process, feel free to contact us:
Email: Duhajofficial@gmail.com
Phone: 0316-3420644
Physical Address: Ramzan Center, Shop-26, Daska, Sialkot, Punjab, Pakistan